We know plans change. This policy explains how to cancel or reschedule an appointment and when a prepaid consultation fee is refunded.
1. Prepaid consultation fees
Some clinics ask you to prepay a consultation fee to confirm your appointment. This amount is shown to you before payment and is charged in Indian Rupees (INR) through our payment partner, Razorpay.
2. Cancelling or rescheduling
You can cancel or reschedule from the "My appointments" section of your account:
- Cancel 24 hours or more before your appointment — you are eligible for a full refund of any prepaid consultation fee.
- Reschedule 24 hours or more before — your prepaid fee carries over to the new time at no extra charge.
- Cancel within 24 hours of your appointment, or do not show up— the consultation fee may be non-refundable, as the clinic has reserved the slot for you. Refunds in these cases are at the clinic's discretion.
3. Cancellations by a clinic
If a clinic cancels your appointment and cannot offer a suitable alternative time, you will receive a full refund of any prepaid consultation fee.
4. How refunds are processed
Approved refunds are issued to your original payment method via Razorpay. Once initiated, refunds typically reach your account within 5–7 business days, depending on your bank or UPI provider.
5. Failed or duplicate payments
If money was deducted but your booking was not confirmed, or you were charged more than once for the same appointment, the excess is refunded automatically. If you do not see it within 7 business days, contact us and we will resolve it.
6. How to request a refund
Most refunds are triggered automatically when you cancel an eligible appointment. For anything else, email hello@swasthbook.com with your appointment details and we will help. See our Contact page for more ways to reach us.